I encounter problems starting the game. How do I fix it?

Some players might face the problem when opening the game. There are several possibilities that might cause of this problem.


1. Global Shader or cooked content

PUBG LITE requires the DirectX 11 to run, please install the DirectX 11 and you should be able to run the game.

Global_Shader__COOKED_Content_.PNG

 

2. DX11 feature level 10.0 is required

You will get this error if your graphic card doesn't support Direct X 11.

DX11_Level_10.0.PNG

 

3. Fatal Error (Assertion Failed)

This problem might happen when the graphic card is overheating or too much dust. If you encounter this problem, we suggest you to uninstall the graphic driver and reinstall again.

Download at https://lite.pubg.com/download/ (the program is under the game download button)

Fatal_Error.PNG


4. NVIDIA Geforce Problem

You will get this error if your graphic card is not updated with the latest version. If it is not updated by the manufacturer, you may not be able to update the driver to the required version.

NVidia_Driver.PNG
 

5. Launcher.exe - Bad Image

You might face this screenshot if the Microsoft Visual C++ not downloaded properly. 

Download at https://lite.pubg.com/download/ (the program is under the game download button)

System32_C___.PNG


6. Not available in your region.

We suggest you to ensure the correct location and time zone and you'll be able to run the game.


Not_Vailable_in_your_region.png

 

7. SwapChain ->SetFullscreenState(false,Null) failed. 

You might face this issue if your DirectX Driver is not installed properly.

We suggest you to reboot the system or update the video card driver. 

If this error happens persistently, try to set as a window mode in settings.

- System Setting -> Display Setting -> Display Mode - Windowed 

 

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